Shipping Policy

We deliver to you worldwide however our products are made custom for you, so please allow for the following delivery times:

  • United Kingdom, United States, Canada & Australia - 10-25 Days (EMS Destination Tracking)**
  • All other Countries - 2-4 weeks (No Tracking Information)

We offer a one time per order utterly free exchange for sizing issues and a new shipment on tracked orders over 30 days.

** Please allow 7-10 business days for tracking information to be sent 

Change and Cancellation requests are only granted within 24 hours from the time that the order was placed. Customer Support is only from Mondays- Fridays if you decided to cancel, please email us within 24 hrs and weekdays. After 24 hours have elapsed, no order modifications are allowed


Return and Refund Policy

  •  Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Ray's Cats will replace any items damaged or poor-quality at no additional cost. Ray's Cats is not responsible for items damaged in shipping.

  •  Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered, and we will replace or refund any such items at no additional cost. If there are missing items in order, please tell us the details that are missing, and we will send the missing piece.

  • Design Issues
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Ray's Cats if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.

  • Sizing Issues

In the rare event that you are unhappy with the fit of the shoe, Ray's Cats will process a free exchange.

Refunds will not be issued for sizing disputes, only exchanges are allowed. Free Exchanges will only be granted once per shoe order. Customers must cover any costs related to exchanges past the first free exchange.

For a free exchange to be processed, you must provide the following information:

  1.  The reason the shoe didn’t fit (i.e., too small, too big, too narrow), 
  2.  The new size requested by the customer,
  3.  Customer name and Order Number.

Size exchange requests that differ by more than two sizes from the original size ordered will be considered a customer-input
Error and will not be eligible for exchange by Ray's Cats. Please note:
 We do not have an exchange or refund policy for Car Seat Cover's sizing issue.

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.

  • Package Returned To Sender

If a package is returned to sender by the shipping courier, Ray's Cats will reship the parcel to you for free after an address verification was completed.

Note: Ray's Cats will not refund returned packages and reshipment times are the same as regular orders.

  • Package Returned To Sender – Wrong Address

Ray's Cats will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. You may request a reshipment attempt, but you will be responsible for fees associated with additional delivery attempts.

  • Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges.

Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.