We deliver to you worldwide however our products are made custom for you, so please allow for the following delivery times:
We offer a one time per order utterly free exchange for sizing issues and a new shipment on tracked orders over 30 days.
** Please allow 7-10 business days for tracking information to be sent
Change and Cancellation requests are only granted within 24 hours from the time that the order was placed. Customer Support is only from Mondays- Fridays if you decided to cancel, please email us within 24 hrs and weekdays. After 24 hours have elapsed, no order modifications are allowed
Return and Refund Policy
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Ray's Cats will replace any items damaged or poor-quality at no additional cost. Ray's Cats is not responsible for items damaged in shipping.
In the rare event that you are unhappy with the fit of the shoe, Ray's Cats will process a free exchange.
Refunds will not be issued for sizing disputes, only exchanges are allowed. Free Exchanges will only be granted once per shoe order. Customers must cover any costs related to exchanges past the first free exchange.
For a free exchange to be processed, you must provide the following information:
Size exchange requests that differ by more than two sizes from the original size ordered will be considered a customer-input
Error and will not be eligible for exchange by Ray's Cats. Please note: We do not have an exchange or refund policy for Car Seat Cover's sizing issue.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
If a package is returned to sender by the shipping courier, Ray's Cats will reship the parcel to you for free after an address verification was completed.
Note: Ray's Cats will not refund returned packages and reshipment times are the same as regular orders.
Ray's Cats will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. You may request a reshipment attempt, but you will be responsible for fees associated with additional delivery attempts.
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges.
Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.